You can change or cancel your order as long as it is still “in process.”

Once it has been marked as “shipped,” changes and cancellations are no longer possible as the package is with our carriers.

Orders are usually shipped within 1 business days. We will notify you via email once your order ships.

For domestic orders, typically arrive within 7 business days. We also offer an expedited shipping option, which guarantees delivery in less than 5 days. 

For international orders, delivery times may vary.

Pre-ordered items will ship 3-4 weeks after purchase.

To expedite shipping, some items may be sent separately.

Please allow 2-3 business days from the shipment date for carriers to update tracking information.

You can update the delivery address within 2 days of placing your order.

For any address errors, contact us at info@lavenasurgena.com immediately.

After purchasing, you will receive a confirmation email with shipping details. You can check the status of your order by entering your tracking number here.

A confirmation email with your order number is sent after purchase. If you haven’t received it, check your Spam Folder. If you still can’t find it and are unsure if your order was successful, please email us at info@lavenasurgena.com.