We try to use for every product the optimal packaging solution to avoid this issue, but obviously, things can happen, so we will try to fix this issue as soon as possible for you.

Replacements are offered if the package is defective and within 60 days of being purchased. Damages from regular wear and tear are not covered.

Please contact us with a photo of the damaged package at info@lavenasurgena.com. Our commitment is to have this issue solved as fast as possible.

We apologize for any quality issues.

Replacements are available for defective items and within 60 days of purchase. Regular wear and tear are not covered.

Please contact us with a photo of the defective item at info@lavenasurgena.com. Our commitment is to have this issue solved as fast as possible.

Please send a photo of the item you received to info@lavenasurgena.com so we can confirm if the correct product was shipped. Our commitment is to have this issue solved as fast as possible.

If you are not satisfied with your purchase, you can return any item within 60 days.

Contact us at info@lavenasurgena.com to request the return process.

Please note that shipping fees are non-refundable, and return shipping costs are not covered.

If you are not satisfied with your purchase, you can exchange any item within 30 days.

Contact us at info@lavenasurgena.com to request the exchange process. Please note that return shipping costs are not covered.

Due to limited stock, we cannot guarantee availability for all exchanges. If the item you wish is out of stock, you will have the possibility to pick a different item for a replacement.

Returns or exchanges are processed within 5-7 business days after we receive the item.